Expert #28 -- Is Communication or Technical Skill more important to your dental practice?
 Subject: Is Communication or Technical Skill more important to your dental practice?
Guest Expert: Lisa Philp of Transitions Online
Summary: Treatment Coordinators can help you with the 5 Engines and 21 Value Drivers that will make or break your business. In this classic interview from the GOLD Network, Lisa Philp shows you why communication is more important than technical skill to your dental practice, proven by studies and her rich experience in the industry.
Overview
Does your dental practice rely on technical skill or communications to grow your business?
Major studies out of Harvard and Yale found:
- 85% of business success is related to our ability to communicate and relate human needs.
- 15% is based on technical ability.
If you are like many dental professionals, your practice is run opposite of these findings.
Lisa Philp shows in this insightful interview from the GOLD Practice Network how
to unleash the power of your Treatment Coordinator to deliver the communication skills
you need, focusing on the 5 Engines (CREPT model) and 21 Value Drivers for your dental practice.
What You Will Learn
- The impact the Treatment Coordinator can have on the The Dental Practice Model:
CREPT (the 5 Engines that drive your Practice)
- Capacity
- Revenue
- Expenses
- Patient
- Team
- What is the "Cabinet Millionaire"
- Roles and Responsibilities of the Treatment Coordinator
The 6 Key Areas of focus in detail :
1. New Patient Experience - "The 8 Moments of Truth"
2. Financial Arrangements on the fly
3. Pre Determination Management
4. Consultation Prep and Presentation
5. Outstanding Dentistry Management
6. Tracking of Case Acceptance
About the Expert
Lisa Philp is the President of Transitions Group North America, a division of Benco Dental, a full service coaching company for dentistry. She graduated from East Tennesee Stare University as a Registreed Dental hygienist and has evolved into one of dentistry most sought after leader, coach, author and speaker.
As a leader, Lisa has built a high performing team of experts who are achieving unprecedented results with client service and programs.
As a coach, she has been instrumental in the creation and development of numerous customized client programs that have been designated approved under the PACE Program by the Academy of General Dentistry.
Lisa is also a leading speaker for major manufacturers, dental meetings, study clubs, laboratories, and professional associations. Her passion and enthusiasm has impacted thousands of dental professionals as evidenced by the numerous testimonials. As an author Lisa has been published in leading dental publications.
Lisa is a certified effectivness trainer, certified facilitator in Integrity Selling, a Certified Management Consultant as designated by the Academy of Dental Management Consultants; has been recognized in the National Register's Who's Who in Canadian Dentistry; is a member of NSA (National Speaker's Association) and CAPS (Canadian Association of Public Speakers). Lisa also teaches the dental students at the University of Toronto, Faculty of Dentistry.
Lisa's mission is to make dentistry simple and fun allowing dental professionals to achieve personal and professional fulfillment in the workplace.
Communication with your clients is the core of your business. As a practicing dentist, I know that technical skill is essential, and without communication skills you will lose in the long run. This is where you and your Treatment Coordinator are keys to the survival of your practice.
Sincerely,
John Buzza
http://www.mydentalchannel.com/now
PS The GOLD Digital Study Group is growing, see what all the buzz is about:
http://www.mydentalchannel.com/now
Posted by My Dental Channel
When managing others...
When managing others, praise in public, refine in private.
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/29
Posted by My Dental Channel
Expert Series #27 - Is Your Dental Practice's Trust Account Empty or Full?
 Subject: Is Your Dental Practice's Trust Account Empty or Full?
Experts: Shari Tastad and Fran Pangakis, Shari is at Pathways Coaching and you can find Fran at Fran Pangakis Consulting
- Listen Here: (select the link below if you challenges)
http://www.screencast.com/t/g3VRrVP1XnT
- Download the complete, audio interview here:
http://content.screencast.com/users/MyDentalChannel/folders/Default/media/e9e23b11-b856-4955-9c08-90dea92173c9/dental-practice-trust-account.mp3
Overview
Your Dental Team is the key to your success. And its success is dependent on trust.
In this insightful interview, Shari Tastad and Fran Pangakis explore the issues of trust including:
- What does trust have to do with the dental office?
- Are you as trustworthy as you expect your Team to be?
- What does trust mean to your practice?
- What are the attributes of a person you trust?
- How to develop confidence, integrity, and character in your Team
- How to fill the emotional bank "trust" account (who shows up on time every day develops trust)
About the Experts
- Shari Tastad has 17 years of clinical experience and 15 years of consulting, facilitating and coaching experience.
- She specializes in developing proven results-oriented programs for her clients.
- Shari is a member of the Academy of Dental Management Consultants (ADMC) Washington State Dental Hygiene Association and Washington State Dental Association. She holds licensure in both healthcare risk management and dental hygiene.
- Fran Pangakis is a certified leadership and development professional and member of the Academy of Dental Management Consultants (ADMC). Fran has over 30 years experience
in dentistry with clinical and management expertise, specializing in leadership training using Integrated Performance Management (IPM).
Trust is as important in business as it is in your own life. Be sure to say thank you to your Team for jobs well done. The power of gratitude cannot be underestimated.
Sincerely,
John Buzza
http://www.mydentalchannel.com/now
PS The GOLD Digital Study Group is growing, see what all the buzz is about:
http://www.mydentalchannel.com/now
Posted by My Dental Channel
Would they renew or extend your contract?
If you had a Board of Directors of your practice, would they renew or extend your contract?
What would you do if you were hired today to run the practice and you were not the only owner? What would the other owners expect of you?
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/22
Posted by My Dental Channel
Expert Series #26 - Risk Management - Preventing Pain in your Pocketbook
 Subject: Risk Management: Preventing Pain in your Pocketbook
Expert: Linda Harvey, Horizon Consulting Group
- Listen Here: (select the link below if you challenges)
http://www.screencast.com/t/sxMTVtGd
- Download the complete, audio interview here:
http://content.screencast.com/users/MyDentalChannel/folders/MyDentalChannel/media/55ef8a30-8b7d-4042-ac9f-e63cd3ec4ac0/Linda-Harvey-risk-management.mp3
- Bonus Article - Managing Risk: Protecting
Your Million-Dollar Practice Download the PDF file here
http://www.mydentalchannel.com/pdf/Linda-Harvey-risk-management.pdf
Overview
Every practice is feeling the economic crunch at some level or another. In times like these, it is tempting to take short cuts, watching the bottom line, and ignoring the consequences.
While increasing revenue to your practice is a needed focus, are you watching how much potential revenue could be going out the back door of your practice such as employee and/or customer lawsuits? Do you know how much of your hard earned revenue could be heading out the door?
In this interview Linda Harvey covers the following:
- We look at trimming back employee hours or employees, but who's thinking of potential ramifications or watching out for consequences?
- How should any practice go about designing a risk management strategy?
- Why should we focus on risk management?
- While everyone is busy watching the front door, who's watching the back door, so that those hard earned profits are not needlessly lost to fine, penalties, or customer complaints?
- Who safeguards the back door and protects the entire office?
- The 6 areas of risk management, the Risk Domains
- Strategic
- Financial
- Operational
- Legal/regulatory
- Technology
- Human Capital
About the Expert
- Linda Harvey teaches dentists and physicians how to protect their million-dollar
practices through effective risk management and patient safety.
-
She holds licensure in both healthcare risk management and dental hygiene.
-
She combines these unique credentials to show doctors and their staffs how they
can significantly reduce risk and legal liability
-
Linda complements practice management consultants whose clients need a
specialist in risk management
The entire interview (available to
GOLD Practice Members only) is available to our Members.
I hope you enjoy this as much as our GOLD Members are right now...
Sincerely,
John Buzza
http://www.mydentalchannel.com/now
PS The GOLD Digital Study Group now has over 42 members, see what all the buzz is about:
http://www.mydentalchannel.com/now
Posted by My Dental Channel
Ask a better question
If you want a better answer, ask a better question.
If you find yourself asking the same question, out loud or internally, not getting the answers you want or need, refine your questions. Also, ask it with the applicable frame of mind. Ask owner questions when you are in an owner's state of mind.
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/15
Posted by My Dental Channel
Expert Series #25: Oral Cancer Series 3 0f 3 with Dr. Jonathan Bregman
This is part 3 of the Oral Cancer Series with Dr. Jonathan A. Bregman.
This week we share part 3 of a 3-part series on Oral Cancer with Dr. Jonathan Bregman, including an Action Plan Outline you can refer to (all shared from the GOLD Practice Network, http://www.mydentalchannel.com/now)
You can listen to this now: The Oral Cancer Series With Dr. Jonathan Bregman
(and please download the Action Plan that goes along with each step of the series here,
http://www.mydentalchannel.com/huddles/MyDentalChannel-Bregman-Guide.pdf )
Dr. Bregman has a new blog, http://www.oralcanceraware.com, in which he shares stories from this important subject.
Part 3: What about the basic oral screening examination
- What is the basic examination that we were all taught?
- Who does the basic bimanual and visual examination under white (room/operatory) light?
- The new patient experience
- The preventive recare patient
- Record keeping:
- What is and is not medico-legally sound
- Who records the information and how: protocols
- The new patient v the preventive recare patient
Did you know:
1. Diagnoses of oral cancer are growing from 9 to 11%, so almost 1 out of 10 of your patients is likely affected;
2. Oral cancer causes twice as many deaths per year as cervical cancer
3. We have a growing ability to catch it early.
4. You will be saving lives.
For those who would like the complete interviews with Dr. Bregman, please check out the GOLD Practice Network links below.
It is our pleasure to share this series with you to help your practice grow, improve, and prosper in these challenging times. The entire interview (available to
GOLD Practice Members only--LINK this to sales page) is available to our Members.
I hope you enjoy this as much as our GOLD Members are right now...
Sincerely,
John Buzza
http://www.mydentalchannel.com/now
PS The GOLD Digital Study Group now has over 37members, see what all the buzz is about:
http://www.mydentalchannel.com/now
Posted by My Dental Channel
Expert Series #25: Oral Cancer Exams, 3 0f 3 with Dr. Jonathan Bregman
 This week we share part 3 of a 3-part series on Oral Cancer with Dr. Jonathan Bregman, including an Action Plan Outline you can refer to (all shared from the GOLD Practice Network, http://www.mydentalchannel.com/now)
You can listen to this now: The Oral Cancer Examination With Dr. Jonathan A. Bregman
(and please download the Action Plan that goes along with each step of the series here,
http://www.mydentalchannel.com/huddles/MyDentalChannel-Bregman-Guide.pdf )
Part 3: What about the basic oral screening examination
- What is the basic examination that we were all taught?
- Who does the basic bimanual and visual examination under white (room/operatory) light?
- The new patient experience
- The preventive recare patient
- Record keeping:
- What is and is not medico-legally sound
- Who records the information and how: protocols
- The new patient v the preventive recare patient
For those who would like the complete interviews with Dr. Bregman, please check out the GOLD Practice Network links below.
It is our pleasure to share this series with you to help your practice grow, improve, and prosper in these challenging times. The entire interview (available to
GOLD Practice Members only) is available to our Members.
I hope you enjoy this as much as our GOLD Members are right now...
Sincerely,
John Buzza
http://www.mydentalchannel.com/now
PS The GOLD Digital Study Group now has over 42 members, see what all the buzz is about:
http://www.mydentalchannel.com/now
PPS Dr. Bregman has a new blog, http://www.oralcanceraware.com, in which he shares stories from this important subject.
Posted by My Dental Channel
Practice Pyramid Matrix
Practice Pyramid Matrix:
Patients first, practice second, players on the team third....
When questions arise on what or how the practice should do something, run it through this matrix for better answers.
Your host,
John Buzza
Download the huddle here: Team Huddle for 6/8
Posted by My Dental Channel
Expert Series #24: Oral Cancer Series 2 0f 3 with Dr. Jonathan Bregman
This is part 2 of the Oral Cancer Series with Dr. Jonathan A. Bregman.
This week we share part 2 of a 3-part series on Oral Cancer with Dr. Jonathan Bregman, including an Action Plan Outline you can refer to (all shared from the GOLD Practice Network, http://www.mydentalchannel.com/now)
You can listen to this now: The Oral Cancer Series With Dr. Jonathan Bregman
(and please download the Action Plan that goes along with each step of the series here,
http://www.mydentalchannel.com/huddles/MyDentalChannel-Bregman-Guide.pdf )
Dr. Bregman has a new blog, http://www.oralcanceraware.com, in which he shares stories from this important subject.
Part 2. What is the new/changed target population for oral cancer screening?
- Who we screened ten years ago: by age, gender, risk factors
- Who do we screen now: age, gender, risk factors
- The new epidemic and how it has changed early oral cancer detection
Did you know:
1. Diagnoses of oral cancer are growing from 9 to 11%, so almost 1 out of 10 of your patients is likely affected;
2. Oral cancer causes twice as many deaths per year as cervical cancer
3. We have a growing ability to catch it early.
4. You will be saving lives.
This interview is so important to understand the importance of oral cancer detection, and several challenges to clients you might not know of...yet.
It is our pleasure to share this series with you to help your practice grow, improve, and prosper in these challenging times. The entire interview (available to
GOLD Practice Members only--LINK this to sales page) is available to our Members.
I hope you enjoy this as much as our GOLD Members are right now...
Sincerely,
John Buzza
http://www.mydentalchannel.com/now
PS Be sure to check for part 3 coming next week. And remember to get your Action Plan Outline you can refer to (all shared from the GOLD Practice Network, http://www.mydentalchannel.com/now)
PPS The GOLD Digital Study Group now has over 35 members, see what all the buzz is about:
http://www.mydentalchannel.com/now
Posted by Declan
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