Video - How to Decrease Your Broken or Cancelled Appointments (Dental Practice Survival Guide)
You can get the entire video, plus over 20 more, at no cost, at the GOLD Practice Network, where dental professionals gather to learn, connect, and grow their practices.
- Are you frustrated by patients who do not show up, or cancel at the last moment?
- In part 1 of the new video series, Dr. Buzza interviews Larry Guzzardo, sharing an insider's view of a real dentist applying a real solution in the dental practice.
- We'll cover what you can do with your Team, and who the most important person is to ask the patient to come back and make them feel important.
- This video series is created by Dr. John Buzza, founder and active dentist who shows you practical ways to increase the number of patients you have by making sure they show up (and Larry Guzzardo's information is critical here, so be sure to listen carefully).
What You Will Learn
You and your Team may curse people who don't show or cancel, yet what you are missing is the chance to:
- Bring patients in and committed to show up because they are important;
- Understand why the dentist her/himself should invite certain patients back so they feel special;
- Lower your cancellation rates and no-shows through a few simple steps;
- Change your business approach in changing economic conditions to make you outshine your competition;
- Develop criteria you should use in setting up appointments and rewarding those who do it right on your Team;
- Learn from a noted expert who has helped many dental practices get things going and profitable.
About the Expert
Larry began his 24-year career as a training specialist where he delivered in-house training programs such as active listening, customer service, stress management, and career development.
Since turning to full-time dental consulting 14 years ago, Larry has focused his talents and
experience exclusively on dental practice management, business systems, and leadership development. Larry has presented numerous workshop series including, "Winning Patient Acceptance," "Business Communication Systems," and "The Leadership Challenge."
Larry has spoken to professionals across the United States on Practice Management, having received the Speaker's Appreciation Award from the Atlanta Dental Hygienist Association, Florida National Dental Congress, the New York Dental Society - Erie Canal Dental Conference, the Berkshire District Dental Association, and the National University of Mexico, as well as a Certificate of Appreciation from the Georgia Dental Association and has earned Certificates of Recognition from the American Dental Association.
The Hinman Dental Society has also presented Larry with Certificates of Appreciation for his table clinic presentations. He also served as a member of the faculty at the Dawson Center for Advanced Dental Study where he taught patient communication. You can find Larry listed in the American Dental Society (ADA) Directory of Dental Practice Management Consultants.
Larry is also certified to administer the DiSC Personality Profile, is a member of the Academy of Dental Management Consultants, a Certified Standard Operating Procedures (SOP's) Consultant and has contributed articles for various publications. Larry actively promotes adult literacy in the community by volunteering to serve on the Board of Directors for Project READ as chairman of the program development committee.
What Larry and I are doing with this video series has rarely been done before; take a real dentists with real challenges, just like you, and get answers toy our questions, along with the documents to implement it in your practice.
I hope you enjoy this continuing video series brought to you by MyDentalChannel.
Sincerely,
Dr. John Buzza
http://www.mydentalchannel.com/now
PS You can get this video and more without any cost or hassle. The entire 22-minute video, and 6 page worksheet that goes with it, are available for our GOLD members , check out:
http://goldpracticenetwork.com
Posted by My Dental Channel
Have Fun with Your Patients No Matter What (Team Huddle for Your Practice)
Subject: Have Fun with Your Patients No Matter What
Download pdf of the new Team Huddle here
http://mydentalchannel.com/pdfs/mdchuddle2010-3.pdf
 “Through humor, your can soften some of the
worst blows that life delivers. And once you
find laughter, no matter how painful your
situation might be, you can survive it.”
Bill Cosby
In practice:
I want my patients to feel great about themselves when
they are in our presence. Nobody wants to be in a stuffy,
dull, and grumpy environment. Keep it light and have
fun with your team and patients. The dividends are
huge!
Your host,
Dr. John Buzza, http://mydentalchannel.com
Download pdf of the new Team Huddle here
Join MyDentalChannel at No Cost:
http://goldpracticenetwork.com
Posted by My Dental Channel
Saliva Diagnosis & The Future of Dentistry with Christine Taxin
Continue
reading "Saliva Diagnosis & The Future of Dentistry with Christine Taxin" »
Posted by My Dental Channel
When Good Blocks the Way to Great...(Dental Team Huddle)
Posted by My Dental Channel
Trust is the New Currency for Your Dental Practice
 Subject: Is Your Dental Practice's Trust Account Empty or Full?
Experts: Shari Tastad and Fran Pangakis, Shari is at Pathways Coaching and you can find Fran at Fran Pangakis Consulting
- Listen Here: (select the link below if you challenges)
http://www.screencast.com/t/g3VRrVP1XnT
- Download the complete, audio interview here:
http://content.screencast.com/users/MyDentalChannel/folders/Default/media/e9e23b11-b856-4955-9c08-90dea92173c9/dental-practice-trust-account.mp3
Overview
Your Dental Team is the key to your success. And its success is dependent on trust.
In this insightful interview, Shari Tastad and Fran Pangakis explore the issues of trust including:
- What does trust have to do with the dental office?
- Are you as trustworthy as you expect your Team to be?
- What does trust mean to your practice?
- What are the attributes of a person you trust?
- How to develop confidence, integrity, and character in your Team
- How to fill the emotional bank "trust" account (who shows up on time every day develops trust)
About the Experts
- Shari Tastad has 17 years of clinical experience and 15 years of consulting, facilitating and coaching experience.
- She specializes in developing proven results-oriented programs for her clients.
- Shari is a member of the Academy of Dental Management Consultants (ADMC) Washington State Dental Hygiene Association and Washington State Dental Association. She holds licensure in both healthcare risk management and dental hygiene.
- Fran Pangakis is a certified leadership and development professional and member of the Academy of Dental Management Consultants (ADMC). Fran has over 30 years experience
in dentistry with clinical and management expertise, specializing in leadership training using Integrated Performance Management (IPM).
Trust is as important in business as it is in your own life. Be sure to say thank you to your Team for jobs well done. The power of gratitude cannot be underestimated.
Sincerely,
John Buzza
The GOLD Digital Study Group is growing, see what all the buzz is about (open at no cost)
http:/goldpracticenetwork.com
Posted by My Dental Channel
Is Recession Good for your Dental Practice? MyDentalChannel Guest Expert Robert Spiel
 MyDentalChannel Expert Series #22
Guest Industry Expert: Robert Spiel
Download the Audio Interview Here
http://content.screencast.com/users/MyDentalChannel/folders/MDCParti/media/4cf8cb5b-e2c8-4985-8809-ad6c2fb185b2/robertspiel1.mp3
Listen Online
http://www.screencast.com/t/mElMmHDT
You need to take fear out of the picture and repeat after me:
"I refuse to waste a perfectly good recession!" As a business, these trials and storms can actually cement your culture and come together and remember that good times don't allow those dynamics to take place. Good times masks poor practices; bad times bring them to the surface.
MyDentalChannel is pleased to be able to share with you one of today's leading consultants on this topic. Every MyDentalChannel interview brings valuable insights into the best practices for your dental practice. And...we test these out in our own practice every day. This interview will inspire and motivate you.
What you are about to listen to is a special, short excerpt from the GOLD Practice Network Expert Series that we've picked for you. This interview will inspire you to make changes in your team with proven strategies shared by expert Robert Spiel and MyDentalChannel's host, Dr. John Buzza.
Overview: Personal Enjoyment and Profits
It gives us great pleasure to give you a taste of what the GOLD Practice Network members get every day. at NO COST The entire interview is available for GOLD Practice Members only.
Be the leader that your team will choose to follow!
I look forward to seeing you on MyDentalChannel.
Your host,
Dr. John Buzza
Posted by My Dental Channel
Cash Flow is a Number - Powerful Practices with Laura Jamison
MyDentalChannel Expert Series #20
Guest Industry Expert: Laura Jamison
Listen to the audio, download here:
http://content.screencast.com/users/MyDentalChannel/folders/MDCParti/media/e6cd6902-b681-42c5-a1d9-8bda4e83462b/laurajamison.mp3"
Online? Please view Powerful Dental Practices here
Going back to the basics will help you have a powerful practice. Only you can write the manual on how your practice can be an extremely successful one. It is very important to continue to have goals that you strive for and involving your team in the process will give them something to shoot for. This inspiring interview touches on:
• Why you should review three best months' average production figures and set that as a goal for the next 12 months.
• Why your team should decide what the team can achieve.
• Staying on track of your goals.
• Staying on top of expenses.
These innovative tips on team empowerment and managing goals are cutting edge, will improve your team, and will help you create your own GOLD Practice. MyDentalChannel is pleased to be able to share with you one of today's leading consultants on these topics. Every MyDentalChannel interview brings valuable insights into the best practices for your dental practice. And...we test these out in our own practice every day. This interview will inspire and motivate you to lead your team to new goals.
What you are about to listen to is a special, short excerpt from the GOLD Practice Network Expert Series that we've picked for you. This interview will inspire you to make the leadership investment in your team with proven strategies shared by expert Laura Jamison and MyDentalChannel's host, Dr. John Buzza. You can get complete interviews, and much more, at no cost to you.
Be the leader that your team will choose to follow!
I look forward to seeing you on MyDentalChannel.
Your host,
Dr. John Buzza
Posted by My Dental Channel
Hope and Optimism are critical (Your Dental Team Huddle for the Week)
While hope and optimism are critical to maintain a positive perspective, neither are business strategies. Remain hopeful and optimistic in spirit and grounded when planning.
Your host,
John Buzza
Download the huddle here: Team Huddle for 5/25
Posted by My Dental Channel
Deep Passion and Your Solid Dental Practice: Dr. Joe Capista and Your Success Triangle
This week I'd like to introduce you to someone who not only shares how to be a successful dentist, he also reveals his
Success Triangle for finding the passion in your practice. Listen and learn here:
Dr. Joe Capista and Your Success Triangle
Or Click here to download… the MP3 audio file, you can then listen on your computer or mobile phone like a Blackberry.
From Dr. Capista's web site:
"For over three decades, Dr. Joe Capista has dedicated himself to the study of the power and impact of the mind and spirit in creating your reality. Putting into practice these teachings, Dr. Capista has built a multi-million dollar dental practice located in Broomall, Pennsylvania. Williamsburg Dental is recognized as one of the most successful dental practices in the entire United States.
Dr. Capista's success philosophy is simple; combine your deepest passion, develop solid business principles while striving for balance in all areas of your life."
Dr. Capista travels throughout the United States sharing his messages with audiences who are eager to learn proven success principles.
What you are about to listen to is a special, short excerpt from the GOLD Practice Network Expert Series that we've picked for you. This interview gives you insights, ideas, and the proven strategies shared by expert Dr. Joe Capista and MyDentalChannel's host, Dr. John Buzza.
The audio interview is 26 minutes long, so download it, listen, and find the passion in your practice. I look forward to seeing you on MyDentalChannel.
Your host,
Dr. John Buzza
Posted by My Dental Channel
Emotional Intelligence and Your Dental Practice, with Shari Tastad and Fran Pangakis
 MyDentalChannel Expert Series #17
Guest Industry Experts: Shari Tastad and Fran Pangakis
Download the audio interview:
http://content.screencast.com/users/MyDentalChannel/folders/MDCParti/media/ec580576-2bf8-4e30-8ea8-b24847e88712/pathways.mp3
Emotional Intelligence and Your Dental Practice: Listen to the audio interview online:
http://www.screencast.com/t/HkbriWmQays
You should always invest in your team, and especially during tough economic times. The bonus is that once the recession is over, you will be poised for action and ready for the recovering economy and the benefits it has to offer.
• Should you invest in your team during these tough times?
• What is leadership and how does it relate to you?
• What is the best way to use the behavioral traits of your employees?
• What is your definition of effective leadership?
• How can you lead by example?
These innovative tips on leadership training and emotional intelligence are cutting edge, will improve your team, and will help you create your own GOLD Practice.
MyDentalChannel is pleased to be able to share with you two of today's leading consultants on training, development and leadership. Every MyDentalChannel interview brings valuable insights into the best practices for your dental practice. And...we test these out in our own practice every day. This interview will inspire and motivate you to lead your team to new goals and provide you with insight into your leadership style.
What you are about to listen to is a special, short excerpt from the GOLD Practice Network Expert Series that we've picked for you. This interview will inspire you to make the leadership investment in your team with proven strategies shared by experts Shari Tastad and Fran Pangakis and MyDentalChannel's host, Dr. John Buzza.
It gives us great pleasure to give you a taste of what the GOLD Practice Network members get every day. The entire interview is available, at no cost along with many others, in the business social network for dentists, the GOLD Practice Network.
Be the leader that your team will choose to follow!
I look forward to seeing you on MyDentalChannel.
Your host,
Dr. John Buzza
Posted by My Dental Channel
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